Privacy Policy

Last Updated: January, 2015

We understand and share your concern about privacy. We want to assure you that ThunderWorks respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have questions regarding this Policy, you may direct them to

You may also write to us at:
Privacy Manager
ThunderWorks, LLC
905 Jackie Robinson Drive
Durham, NC 27701



Our goal is to provide you with a safe and enjoyable shopping experience. When we collect information about you it is in an effort to make our products and services more efficient and customized to you. You are free to browse the ThunderWorks site without revealing any personal information about yourself. However, once you give us your personal information, you are not anonymous to us.

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We automatically track certain information based upon your behavior on our site. We use this information to analyze our users' behavior, interests, and demographics to better understand and serve our shoppers. This information may include the URL that you just came from, which URL you next go to, what browser you are using, and your IP address.

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"Cookies" are small pieces of information that a web site will store on your computer hard drive. ThunderWorks will use cookies to identify you during your session, make our services easier to use and to store items in your shopping cart between visits. Cookies are never used to store sensitive customer information such as names, addresses, credit card numbers or passwords. Acceptance of cookies is not a requirement to browse our site, however our shopping cart does require the acceptance of cookies to work properly. Most browsers automatically accept cookies, but you can configure your browser to prevent that. If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order via our toll free number: (866) 892-2078.

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This is information that you provide to us that is specific to you. We collect information such as your name, phone number, billing information, shipping information and other personal information as indicated on the forms throughout our site. You provide such information when you make a purchase, enter a contest or sweepstakes, fill out a survey or form, provide ratings or testimonials feedback, give or redeem a gift certificate, etc. Where possible, we indicate which fields are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature.

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We use the information we collect from you to improve our products and services and make your shopping experience more efficient and relevant. We review the actions of our visitors on an aggregate basis to determine customers' preferences. ThunderWorks also conducts analysis and research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, from our server log files, contests or surveys.

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When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to complete, execute and return an Affidavit of Eligibility, a Liability Release, and where lawful, a Publicity Release, for us to ensure that you are eligible to receive the prize according to the Contest Rules. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, to that party.

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It is possible to register as a ThunderWorks email subscriber directly from our site or through another source, such as a ThunderWorks sweepstakes hosted on another site or a co-sponsoring network. Upon registering, we will periodically send you newsletters and e-mails featuring exclusive sales, promotions and other members-only benefits. If you make a purchase on our site we will send you order and shipping confirmation e-mails. If you are a subscribed member, we will also send you e-mails to collect ratings and testimonials feedback related to your purchase. If you'd rather not receive e-mails, please do not check the subscription box when ordering.

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The following describes some of the ways that your personally identifiable information may be disclosed:


During the purchase process, we will share your information with certain intermediaries (e.g. UPS, APX, USPS, FedEx) strictly to process and ship your order.


We employ other third parties to perform services or functions on our behalf in order to improve our site, merchandising, marketing and promotional efforts, communications or other services. Those third parties include authorized contractors, consultants and other companies working with us (collectively, "agents"). They only have access to personal information needed to perform their functions, and may not share any personal information with others or use it for any other purpose than improving ThunderWorks services and offerings.

Third Party Sites

You may visit other web sites, through links on our site, who may collect, use and share your personal information in accordance with their own privacy policies. The information practices of those websites linking from or to our site are not covered by this Policy, and we encourage you to be very cautious before you disclose your personal information to others. If you register for ThunderWorks on another web site or use a web site providing a service for ThunderWorks, that web site may provide personal information about you and your transactions back to ThunderWorks. It is possible that ThunderWorks could merge with or be acquired by another business entity. Should such an event occur, you should expect that ThunderWorks would share some or all of your information in order to continue to provide such products and services. Notice of such an event will be posted and we will require that the new combined entity follow the practices disclosed in this Privacy Policy.

Legal Requests

ThunderWorks will cooperate with law enforcement inquiries. ThunderWorks reserves the right to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

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You always have the opportunity to change the information you provide to us by sending us an email at

As a customer, subscriber, or contest entrant, you will occasionally receive e-mail communications about new ThunderWorks products, special offers we think you'll like and requests for feedback. If you want to stop receiving our emails or to specify the communications you prefer to receive, you may email us at to be removed from our mailing database.
You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

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The ThunderWorks Security Pledge protects you while you shop at ThunderWorks so you can shop in confidence. We guarantee that every transaction you make at ThunderWorks is safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at ThunderWorks. ThunderWorks has partnered with Authorize.Net [], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS). is registered with the Authorize.Net Verified Merchant Seal program.

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A special note about children's privacy: You must be at least 18 years old to have our permission to use this site. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are a minor, you can use this service only in conjunction with your parents or guardians.

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ThunderWorks reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.

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If you have further questions about ThunderWorks' Privacy Policy or comments on how we can improve the ThunderWorks shopping experience, please do not hesitate to email us at

You may also write to us at:
Privacy Manager
ThunderWorks, LLC
905 Jackie Robinson Drive
Durham, NC 27701

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We stand behind our product! If for any reason our ThunderWorks product isn't the right solution for your dog, return it within 45 days for a full refund of your purchase price. Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 45-day return policy, all returns will need to be received and processed within 45 days of purchase.
If you purchased one of our ThunderWorks products from a retailer, please return the product to the retail location, not to ThunderWorks, for a refund. We do not accept returns not purchased from our online retail store.
Note about Embroidery: Because embroidery is customized we do not offer a money back guarantee, returns or exchanges on embroidered products.

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Privacy Policy Statement

We respect the privacy of our customers and encourage you to read our Privacy Policy Statement so that you may make an informed decision about using our site.


All copyrighted and copyrightable materials on this Site, including, without limitation, the design, text, technical documentation, manuals, product information, graphics, images, pictures, sound files and other files, and the selection and arrangement ("Materials") thereof are ALL RIGHTS RESERVED Copyright© 2015 ThunderWorks, Inc. and/or its licensors. You are granted a limited, non-sublicensable right to access this site and print the Materials for your personal, non-commercial, and informational use only. The foregoing license grant does NOT include the right for you to: publish, publicly perform or display, or distribute to any third party any Materials, including reproduction on any computer network or broadcast or publications media;
market, sell or make commercial use of this site or any Materials;
systematically collect and use of any data or content including the use of any data spiders, robots, or similar data gathering, mining or extraction methods;
make derivative uses of this site or the Materials; or
use, frame or utilize framing techniques to enclose any portion of this site (including the images found at this site or any text or the layout/design of any page or form contained on a page).
Except for the limited license granted to you, you are not conveyed any other right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of ThunderWorks or any third party. Any unauthorized use of this Site will terminate the permission or license granted by these Terms of Use and may violate applicable law including copyright laws, trademark laws (including trade dress), and communications regulations and statutes.


ThunderWorks,, the ThunderWorks logo, and any proprietary product or service names contained in this site are either trademarks or registered trademarks of or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of ThunderWorks. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of ThunderWorks, and may not be copied, imitated or used, in whole or in part, without the prior written permission of ThunderWorks. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

Customer Communications

We welcome your comments and feedback. All communications and comments submitted to are non-confidential. ThunderWorks reserves the right to use any ideas, concepts, comments, techniques, visuals, suggestions or communications. All comments, feedback, suggestions and submissions shall be and remain ThunderWorks property.

Product Availability

Many of the products displayed at are also available through retail stores. Extended sizes that are available online may not be available in retail stores.


Though we strive for accuracy, occasionally, the information at may contain typographical errors, inaccuracies, or omissions in relation to product descriptions, pricing and availability. We apologize for such oversights. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted an order). In the event of a pricing error on an item you have ordered, we will notify you and await your approval of the corrected price before continuing with your order. We hope this will not cause you undue inconvenience.
Due to special promotions and sales, items in your shopping cart may have a different price from the price displayed on the product page when it was first placed in your cart.
Please note that because the colors you see will depend on your monitor, we cannot guarantee that your monitor will display the exact color of an item displayed.

Links to Other Sites

Periodically, links may be established from this site to one or more external sites or resources operated by third parties ("Third Party Sites"). These links are provided for your convenience only and the inclusion of any link does not imply affiliation, endorsement, or adoption by us of the site or any information contained therein. In addition, some Third Party Sites also may provide links to the ThunderWorks site. None of such links should be deemed to imply that ThunderWorks endorses the Third Party Sites or any content therein. ThunderWorks does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. When leaving this site, you should be aware that our terms and policies no longer govern, and, therefore, you should review the applicable terms and policies, including privacy and data gathering practices, of that site.

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This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk. We are not responsible for typographical errors or omissions relating to pricing, text or photography.

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In no event shall ThunderWorks or its officers, directors, shareholders or employees be liable for any indirect, special or consequential damages, or any other damages of any kind whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use or inability to use this site or the materials contained in, or accessed through, this site, including without limitation any damages caused by or resulting from reliance by you on any information obtained from ThunderWorks, or that results from mistakes, omissions, interruptions, deletion of files or email, error, defects, viruses, delays in operation or transmission or any failure of performance. In no event shall the aggregate liability of ThunderWorks (whether in contract, warranty, tort (including negligence whether active, passive or imputed), product liability, strict liability or other theory) arising out of or relating to the use of this site exceed any compensation you pay, if any, to ThunderWorks for access to or use of this site.

Changes and Modifications

We reserve the right to change or modify any of the terms and conditions contained in these Terms of Use or any policy of the site, at any time and in our sole discretion. If we decide to change our Terms of Use or a policy, we will post a new version on our site and update the date. Any changes or modification will be effective upon posting of the revisions. Your continued use of this site following the posting of the changes or modifications will constitute your acceptance of such changes or modifications. You should frequently review these Terms of Use (including its date) and applicable policies from time-to-time to understand the terms and conditions that apply to your use of the site.

Choice of Law and Jurisdiction

ThunderWorks controls this site from its offices within the State of North Carolina. ThunderWorks does not imply that the materials published on this site are appropriate for use outside of the United States. If you access this site from outside of the United States, you do so on your own initiative and you are responsible for compliance with local laws. The terms of this site shall be governed by the laws of the State of North Carolina, without giving effect to its conflict of laws provisions. You agree that any action at law or in equity arising out of or relating to these Terms of Use shall be filed only in state or federal court located in Durham, North Carolina, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms of Use.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. does not offer products for sale to children under 18. We sell products for purchase by adults only. By using this site, you are representing to us that you are 18 years old or older. will not be liable for any damages that may result from misrepresentation of age by a user of our site. ThunderWorks reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

General Provisions

We reserve the right, without notice and in our sole discretion, to terminate your ability to use this site, and to block or prevent future access to and use of the site. If any provision of these Terms of Use shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. These Terms of Use, including any applicable policy contained in this site, constitute the entire agreement between you and ThunderWorks relating to the subject matter addressed herein.

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Shipping Information | US & Canada

Everyday Free Shipping

Orders delivered to the US and Canada will automatically receive Free Shipping and handling. Delivery charges may apply for some larger items; charges will be listed on the product page and also displayed in your Shopping Bag.

Express Delivery

For your convenience, we offer Express Delivery on most in-stock items for an additional charge. During checkout, you'll be prompted to select a shipping method for each recipient. Shipping and handling charges plus an estimated delivery quote will be listed for all available shipping methods. Please see the charts below for estimated charges and delivery times based on destination.

If you have general questions about the delivery of your order, please contact us 866-892-2078

Shipping and Handling to US

Shipping Method Order by Est. Delivery Time Cost
Everyday Free Shipping 10 a.m. ET 7-10 business days* FREE
3 Day shipping 1 p.m. ET 3 business days* $14
2 Day Shipping 1 p.m. ET 2 business days* $18
Overnight Shipping 1 p.m. ET 1 business day* $23

Shipping and Handling to Canada

Shipping Method Order by Est. Delivery Time Cost
Everyday Free Shipping 10 a.m. ET 3-14 business days FREE
Express 1 p.m. ET 2-7 business days $23

International Shipping

International shipping will be calculated at the time of checkout, it will be based on your location and weight. Shipping will start at $23 with an estimated delivery time of 2-4 weeks.

*Please note: Embroidery might add additional processing time

APO/FPO transit times could take up to 21 days for delivery via USPS.

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