what if ThunderShirt isn’t working for my cat?
We stand behind our product! ThunderShirt is a terrific solution for most cats suffering
from anxiety. If you are having issues with like “Freeze & Flop” or otherwise
not seeing the results you are looking for, we encourage you to review this FAQ
for possible suggestions to improve your results. And we also encourage you to try
using ThunderShirt at least four times before making a final decision.
But if for any reason ThunderShirt isn’t the right solution for your cat, return
it within 45 days for a full refund of your purchase price (less S H). See below
for detailed return or exchange instructions.
how do i return my thundershirt for the money-back guarantee?
If you purchased your ThunderShirt from another retailer:
Please return your ThunderShirt to the place of purchase for a credit; we are unable to process returns
for ThunderShirts not purchased directly from ThunderWorks Company. If the place of purchase is unwilling
to support the refund policy, please contact us at firstname.lastname@example.org.
If you purchased directly from ThunderWorks Company:
We stand behind our product! If for any reason you decide that the ThunderShirt is not the right
solution for your cat you may return it within 45 days for a refund of your purchase price.
To ensure we are able to process your return efficiently, we will provide you with a return label for your package.
Please contact ThunderWorks for your return label by emailing us at email@example.com.
(Please include your order #) or you can Live Chat with us by clicking on the Live Chat link on the top of this page. You can also call
us at 866-892-2078, and press 3 for customer service during business hours 8:00 am-5:00 pm Eastern Standard Time.
Once we review your order history and confirm that you are still within your 45 days, we will email you a return label that you
can use to return and track your package. When we receive your package, a credit for the original purchase price of the product,
less $5.95 for return shipping, will be issued to your credit card within a week. In the event that we cannot process a credit,
a check will be mailed to you.
If your return is due to product defect or shipping error ThunderWorks will provide you a return label at no cost.
Embroidery ThunderShirt: Because embroidery is customized we do not offer a money back guarantee, returns or exchanges on these