How do I exchange my ThunderShirt for a different size?
If you purchased your ThunderShirt from another retailer:
You will need to exchange the ThunderShirt at the place of purchase, as they received
your payment. All of our retailers are aware of, and should abide by, our 100% satisfaction
guarantee. You may need contact the place of purchase directly to find out their
If you purchased your ThunderShirt directly from ThunderWorks:
If you believe that you may need a different size ThunderShirt for your dog, we
will be happy to exchange it. Please send it back with the pack sheet or order number
with a note stating the new size you’d like to: ThunderShirt Customer Service, 905
Jackie Robinson Drive, Durham, NC 27701. Please note that an additional charge of
$10 will be applied if you are exchanging an embroidered ThunderShirt. We donate
returns and exchanges to rescue groups and shelters. The returned ThunderShirt will
be put to good use!
Can I wash and dry ThunderShirt? Remove hair from fastener hooks?
ThunderShirt is made with durable, washable fabric. When necessary, ThunderShirt
may be washed in a regular cycle using regular laundry detergent and cold water.
Hang to dry.
If necessary, to remove dog hair from your ThunderShirt’s fastener hooks,
we recommend using a standard dog “slicker” brush (Available at most
any pet store for as little as $2.99). A couple of strokes and the fastener hooks
will be nearly completely hair-free.
How long can I leave a ThunderShirt on my dog?
ThunderShirt is designed to be safe to leave on your dog for extended periods of
time when appropriate for the situation or issue that you are addressing.
ThunderShirt is made out of light-weight, breathable fabric, so over-heating is
very rarely an issue. When properly sized and properly put on with a comfortably
snug fit, your dog should be very comfortable for extended periods. Some customers allow
their dog or cat to wear their ThunderShirt for 8-10 hours per day while at work. It is
typically safe to leave a dog unsupervised while wearing a ThunderShirt. If
you will be allowing your dog to wear a ThunderShirt for extended periods (e.g.
over 2 hours), during the initial periods, we do recommend removing the ThunderShirt
frequently to check for any signs of irritation points. Irritation points
are very rare, but best to be cautious.