Last Updated: January, 2015
We understand and share your concern about privacy. We want to assure you that ThunderWorks respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have questions regarding this Policy, you may direct them to [email protected].
You may also write to us at:
112A Broadway St.
Durham, NC 27701
WHAT TYPE OF INFORMATION DOES THUNDERWORKS COLLECT?
Our goal is to provide you with a safe and enjoyable shopping experience. When we collect information about you it is in an effort to make our products and services more efficient and customized to you. You are free to browse the ThunderWorks site without revealing any personal information about yourself. However, once you give us your personal information, you are not anonymous to us.Back to Top
We automatically track certain information based upon your behavior on our site. We use this information to analyze our users' behavior, interests, and demographics to better understand and serve our shoppers. This information may include the URL that you just came from, which URL you next go to, what browser you are using, and your IP address.Back to Top
WHAT ABOUT COOKIES?
PERSONALLY IDENTIFIABLE INFORMATION
This is information that you provide to us that is specific to you. We collect information such as your name, phone number, billing information, shipping information and other personal information as indicated on the forms throughout our site. You provide such information when you make a purchase, enter a contest or sweepstakes, fill out a survey or form, provide ratings or testimonials feedback, give or redeem a gift certificate, etc. Where possible, we indicate which fields are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature.Back to Top
OUR USE OF YOUR INFORMATION
We use the information we collect from you to improve our products and services and make your shopping experience more efficient and relevant. We review the actions of our visitors on an aggregate basis to determine customers' preferences. ThunderWorks also conducts analysis and research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, from our server log files, contests or surveys.Back to Top
CONTESTS AND SWEEPSTAKES
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to complete, execute and return an Affidavit of Eligibility, a Liability Release, and where lawful, a Publicity Release, for us to ensure that you are eligible to receive the prize according to the Contest Rules. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, to that party.Back to Top
It is possible to register as a ThunderWorks email subscriber directly from our site or through another source, such as a ThunderWorks sweepstakes hosted on another site or a co-sponsoring network. Upon registering, we will periodically send you newsletters and e-mails featuring exclusive sales, promotions and other members-only benefits. If you make a purchase on our site we will send you order and shipping confirmation e-mails. If you are a subscribed member, we will also send you e-mails to collect ratings and testimonials feedback related to your purchase. If you'd rather not receive e-mails, please do not check the subscription box when ordering.Back to Top
DOES THUNDERWORKS SHARE THE INFORMATION IT RECEIVES?
The following describes some of the ways that your personally identifiable information may be disclosed:
During the purchase process, we will share your information with certain intermediaries (e.g. UPS, APX, USPS, FedEx) strictly to process and ship your order.
We employ other third parties to perform services or functions on our behalf in order to improve our site, merchandising, marketing and promotional efforts, communications or other services. Those third parties include authorized contractors, consultants and other companies working with us (collectively, "agents"). They only have access to personal information needed to perform their functions, and may not share any personal information with others or use it for any other purpose than improving ThunderWorks services and offerings.
Third Party Sites
ThunderWorks will cooperate with law enforcement inquiries. ThunderWorks reserves the right to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.Back to Top
ACCESSING AND UPDATING YOUR INFORMATION
You always have the opportunity to change the information you provide to us by sending us an email at [email protected].
As a customer, subscriber, or contest entrant, you will occasionally receive e-mail communications about new ThunderWorks products, special offers we think you'll like and requests for feedback. If you want to stop receiving our emails or to specify the communications you prefer to receive, you may email us at [email protected] to be removed from our mailing database.
You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
The ThunderWorks Security Pledge protects you while you shop at ThunderWorks so you can shop in confidence. We guarantee that every transaction you make at ThunderWorks is safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at ThunderWorks. ThunderWorks has partnered with Authorize.Net [http://www.authorize.net], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
ThunderWorks.com is registered with the Authorize.Net Verified Merchant Seal program.
CHILDREN UNDER 18
A special note about children's privacy: You must be at least 18 years old to have our permission to use this site. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are a minor, you can use this service only in conjunction with your parents or guardians.Back to Top
ThunderWorks reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.Back to Top
You may also write to us at:
112A Broadway St.
Durham, NC 27701
RETURN POLICYIf you purchased your ThunderShirt from another retailer: Please return your ThunderShirt to the place of purchase for credit; we are unable to process returns for ThunderShirts not purchased directly from ThunderWorks Company. If the place of purchase is unwilling to support the refund policy, please contact us at [email protected]. If you purchased your ThunderShirt directly from ThunderWorks Company: We stand behind our product! If for any reason you decide that the ThunderShirt is not the right solution for your dog, you may return it within 45 days for a refund of your purchase price. To ensure we are able to process your return efficiently, we will provide you with a return label for your package. Please contact ThunderWorks for your return label by emailing us at [email protected] (Please Include order#) or you can Live Chat with us by clicking on the Live Chat link on top of this page. You can also call us at 866-892-2078, and press 3 for customer service during business hours 8:00 am-5:00 pm Eastern Standard Time. Return Process: Once we review your order history and confirm that you are still within your 45 days, we will email you a return label that you can use to return and track your package. When we receive your package, a credit for the original purchase price of the product, less $5.95 for return shipping, will be issued to your credit card within a week. In the event that we cannot process a credit, a check will be mailed to you. If your return is due to product defect or shipping error ThunderShirt will provide you a return label at no cost. Embroidered ThunderShirts: Because embroidery is customized we do not offer a money back guarantee, returns or exchanges on these products. Back to Top
All copyrighted and copyrightable materials on this Site, including, without limitation, the design, text, technical documentation, manuals, product information, graphics, images, pictures, sound files and other files, and the selection and arrangement ("Materials") thereof are ALL RIGHTS RESERVED Copyright© 2015 ThunderWorks, Inc. and/or its licensors. You are granted a limited, non-sublicensable right to access this site and print the Materials for your personal, non-commercial, and informational use only. The foregoing license grant does NOT include the right for you to:
publish, publicly perform or display, or distribute to any third party any Materials, including reproduction on any computer network or broadcast or publications media;
market, sell or make commercial use of this site or any Materials;
systematically collect and use of any data or content including the use of any data spiders, robots, or similar data gathering, mining or extraction methods;
make derivative uses of this site or the Materials; or
use, frame or utilize framing techniques to enclose any portion of this site (including the images found at this site or any text or the layout/design of any page or form contained on a page).
ThunderWorks, ThunderWorks.com, the ThunderWorks logo, and any proprietary product or service names contained in this site are either trademarks or registered trademarks of ThunderWorks.com or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of ThunderWorks. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of ThunderWorks, and may not be copied, imitated or used, in whole or in part, without the prior written permission of ThunderWorks. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.
We welcome your comments and feedback. All communications and comments submitted to ThunderWorks.com are non-confidential. ThunderWorks reserves the right to use any ideas, concepts, comments, techniques, visuals, suggestions or communications. All comments, feedback, suggestions and submissions shall be and remain ThunderWorks property.
Many of the products displayed at ThunderWorks.com are also available through retail stores. Extended sizes that are available online may not be available in retail stores.
Though we strive for accuracy, occasionally, the information at ThunderWorks.com may contain typographical errors, inaccuracies, or omissions in relation to product descriptions, pricing and availability. We apologize for such oversights. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted an order). In the event of a pricing error on an item you have ordered, we will notify you and await your approval of the corrected price before continuing with your order. We hope this will not cause you undue inconvenience.
Due to special promotions and sales, items in your shopping cart may have a different price from the price displayed on the product page when it was first placed in your cart.
Please note that because the colors you see will depend on your monitor, we cannot guarantee that your monitor will display the exact color of an item displayed.
Links to Other Sites
Periodically, links may be established from this site to one or more external sites or resources operated by third parties ("Third Party Sites"). These links are provided for your convenience only and the inclusion of any link does not imply affiliation, endorsement, or adoption by us of the site or any information contained therein. In addition, some Third Party Sites also may provide links to the ThunderWorks site. None of such links should be deemed to imply that ThunderWorks endorses the Third Party Sites or any content therein. ThunderWorks does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. When leaving this site, you should be aware that our terms and policies no longer govern, and, therefore, you should review the applicable terms and policies, including privacy and data gathering practices, of that site.
ThunderWorks is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.comBack to Top
This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk. We are not responsible for typographical errors or omissions relating to pricing, text or photography.Back to Top
LIMITATION OF LIABILITY
In no event shall ThunderWorks or its officers, directors, shareholders or employees be liable for any indirect, special or consequential damages, or any other damages of any kind whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use or inability to use this site or the materials contained in, or accessed through, this site, including without limitation any damages caused by or resulting from reliance by you on any information obtained from ThunderWorks, or that results from mistakes, omissions, interruptions, deletion of files or email, error, defects, viruses, delays in operation or transmission or any failure of performance. In no event shall the aggregate liability of ThunderWorks (whether in contract, warranty, tort (including negligence whether active, passive or imputed), product liability, strict liability or other theory) arising out of or relating to the use of this site exceed any compensation you pay, if any, to ThunderWorks for access to or use of this site.
Changes and Modifications
Choice of Law and Jurisdiction
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. ThunderWorks.com does not offer products for sale to children under 18. We sell products for purchase by adults only. By using this site, you are representing to us that you are 18 years old or older. ThunderWorks.com will not be liable for any damages that may result from misrepresentation of age by a user of our site. ThunderWorks reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Shipping Information | US & Canada
Everyday Free Shipping
Free shipping and handling is available to consumers within the United States only. Delivery charges may apply for some larger items; charges will be listed on the product page and also displayed in your Shopping Bag.
For your convenience, we offer Express Delivery on most in-stock items for an additional charge. During checkout, you'll be prompted to select a shipping method for each recipient. Express delivery charges are based on your location and the weight of your package. Please see the charts below for estimated charges and delivery times. A more accurate delivery charge will be calculated during checkout.
Shipping and Handling to US
|Shipping Method||Order Placed||Est. Delivery Time||Cost|
|Everyday Free Shipping||1-5 Business Days*||Free|
|Ground Shipping||3-5 Business Days*||$14|
|2 Day Shipping||2 Business Days*||$18|
Before 1 pm ET Mon. - Thurs.
After 1 pm ET Mon. - Thurs.
Before 1 pm Friday
After 1 pm Friday
Day after next
Next Business Day (typically Mon.)
*Orders are shipped the day after the order is placed, unless otherwise noted. Business days include Monday-Friday only.
**Overnight shipping order cutoff times are subject to change. Please contact us at 866-892-2078 if you have questions regarding delivery times.
Shipping and Handling to Canada (USD)
Shipping to Canada does not include duties and fees that may be incurred when purchased.
|Shipping Method||Order Placed||Est. Delivery Time||Cost|
|USPS 1st Class International||1-21 business days||$15.00|
|USPS International Express Mail||3-5 business days||$45|
|USPS Priority International Mail||6-10 business days||$35|
PLEASE NOTE: Embroidery may add 1-2 business days before your order is shipped.
International shipping will be calculated at the time of checkout, it will be based on your location and weight. Shipping will start at $23 with an estimated delivery time of 2-4 weeks.
APO/FPO transit times could take up to 21 days for delivery via USPS.